Open: Mon – Sat 9:00am-6:00pm | Sun – Closed
Paynless Dental is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Health Records and Information Privacy Act 2002 (NSW).
Paynless Dental operates three dental clinics in Sydney: Toongabbie (Shop 1, 4–6 Junia Avenue), North Ryde (34 Epping Road) and Blacktown (14 Hereward Highway, operating as 24×7 Dental Suite). In this policy “we”, “us” and “our” refers to all three locations. Our Privacy Officer is A. Gupta, Practice Manager, contactable at (02) 8677 9094 or info@paynlessdental.com.au.
We collect personal information including your name, date of birth, contact details, Medicare and health fund details, and billing information. We also collect health information including medical and dental history, clinical notes, treatment plans, consent forms, X-rays, clinical photographs and referral correspondence. Health information is sensitive information and is afforded the highest level of protection under the Privacy Act 1988.
We collect information directly from you — through patient registration forms, consultations, consent forms, phone and online bookings and correspondence. We may also receive information from other health practitioners involved in your care (with your knowledge), from Medicare and your health fund when processing claims, and through our practice management software and website. Where practicable, we collect health information directly from you rather than from third parties.
We use your information to provide safe dental care, manage appointments, process health fund and Medicare claims, communicate with you about your treatment, coordinate with other health practitioners involved in your care, and meet our professional and legal obligations. We will only use your information for a secondary purpose if you have consented or if permitted by law.
We may share your information with other treating health practitioners (specialists, GPs) involved in your care; health funds and Medicare for claims processing; payment providers including HICAPS, AfterPay, Humm, Denticare and Zip for payment processing; dental laboratories for the fabrication of restorations; our practice management software provider; and regulatory or government bodies where required by law. We do not sell your personal information to third parties.
We take reasonable steps to protect your personal and health information from misuse, loss and unauthorised access. Records are held in a password-protected practice management system with access restricted to authorised staff. In the event of a data breach that may cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
We retain health records in accordance with applicable NSW and Commonwealth law. As a guide, adult clinical records are generally retained for a minimum of 7 years from the date of last entry. Records relating to children are generally retained until the patient turns 25 years of age or for 7 years from the last entry, whichever is longer. Financial records are retained for 7 years as required by the Australian Taxation Office. Once the required retention period has passed, records are securely destroyed.
Our website uses tools including Google Analytics (anonymous usage data), Google Tag Manager (tracking scripts), Fraud Blocker (click fraud protection) and Cloudflare (security and performance). These tools may collect non-identifying information such as pages visited, device type and IP address. Our website uses cookies to support these functions. You can disable cookies through your browser settings. Our online booking form collects contact and appointment details which are stored in our practice management system.
We may send you appointment reminders and recall notices as part of your ongoing dental care — this does not require separate consent. We will only contact you for promotional purposes if you have given consent. You may opt out of marketing communications at any time by contacting our Privacy Officer or advising our team.
You have the right to request access to, or correction of, the personal and health information we hold about you. You may also request deletion of your records, noting that mandatory retention periods under NSW and Commonwealth law may prevent immediate deletion. To make a request, contact our Privacy Officer — A. Gupta, Practice Manager — on (02) 8677 9094 or info@paynlessdental.com.au. We will respond to requests as promptly as practicable. A reasonable fee may apply for access requests.
If you have a concern about how Paynless Dental has handled your personal or health information, please contact our Privacy Officer in the first instance at (02) 8677 9094 or info@paynlessdental.com.au. If you are not satisfied with our response, you may contact:
We review this Paynless Dental Privacy Policy periodically. The current version is available on our website and at our clinics on request. This policy was last reviewed in June 2026.
Information on this website is provided for general educational purposes only and is not a substitute for personalised dental advice, diagnosis, or treatment recommendations.
Dental conditions, treatment suitability, risks, benefits, costs, and expected outcomes vary between patients. Your dentist will assess your individual circumstances during a consultation before recommending any treatment options.
Website content may be prepared and maintained with assistance from digital tools and reviewed according to content type. Clinical treatment information is reviewed by registered dental practitioners. Practice information such as opening hours, locations, fees, and payment options may be reviewed by practice management.
For independent information on Australian privacy law see oaic.gov.au — Office of the Australian Information Commissioner and ipc.nsw.gov.au — NSW Information and Privacy Commission.
